Refund policy

At Nastroscience, we take great care in crafting and packaging our products.

Due to the personal care nature of our products, we do not accept returns or exchanges once an order has been delivered, except in cases where the product received is damaged, defective, or incorrect.

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery at [houseofluck5@gmail.com] with your order number and clear photos/videos of the product and packaging.

Once your request is reviewed and approved, we may offer:
- a replacement of the product, or
- a refund, as applicable.

Refunds, if approved, will be processed to the original payment method within 5–7 business days.

We do not offer returns or refunds for:
- opened or used products
- change of mind
- minor packaging variations that do not affect product quality
- delayed deliveries caused by courier services

For any support, please contact us at [

At Nastroscience, we take great care in crafting and packaging our products.

Due to the personal care nature of our products, we do not accept returns or exchanges once an order has been delivered, except in cases where the product received is damaged, defective, or incorrect.

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery at [houseofluck5@gmail.com] with your order number and clear photos/videos of the product and packaging.

Once your request is reviewed and approved, we may offer:
- a replacement of the product, or
- a refund, as applicable.

Refunds, if approved, will be processed to the original payment method within 5–7 business days.

We do not offer returns or refunds for:
- opened or used products
- change of mind
- minor packaging variations that do not affect product quality
- delayed deliveries caused by courier services

For any support, please contact us at [houseofluck5@gmail.com].